Every good company starts out
with a fundamental aim. Our aim, since the beginning, has been
to offer our customers a service that is friendly, efficient
and personal, and one that achieves a full sense of satisfaction
for those who use it and those who provide it. We want our business
to be progressively successful, and we believe that the only
way to fulfil this aim is through our commitment to our customers.
All of these elements are
core processes in what motivates and influences the company
as an entity and the people who work within it.
It shapes and refines an attitude to our business that we
seek to engender in each new member of staff ….an attitude that
manifests itself to every customer who contacts us through a
friendly outlook, efficient work and a personal interest. We
are, as it happens, well placed to achieve our aims. We are
based here in Dublin, Ireland's capital city and one of the
friendliest places anywhere in the world. So we don't have to
work hard at being friendly. In this country, it comes natural.
As for efficiency, that also comes easy. Ireland has one
of the youngest populations in Europe, and Ireland's young people
are invariably well-educated, dynamic and very much work-orientated.
With this pool of talent to choose from, we can't go wrong.
Yet in all of this, our abiding interest rests with our customers.
We are customer driven, and focussed on guest satisfaction. So whatever
about us, we want to know about you. We especially want to know
how you enjoyed your Irish vacation …..where you went, what you did,
and specifically your views about the standard of your accommodation. This sharing
of information and views helps us to improve and refine our
service, and ultimately to ensure that we continue to serve
you the customer to the very best of our ability. Contact Us with
your comments, our customer care director, Susan Darling, will
be delighted to read your contributions and will acknowledge
all submissions.
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